General Return Policy
Within 30 days of the receipt of your order, you may be able to return products for a refund, less a 15% restocking fee and the initial shipping cost.
To begin the return process please fill out the form on the Contact page. You will have 30 days in which to return the product. After 30 days, the Return Authorization will expire and no replacements or refunds will be given.
Acceptable returned merchandise must be:
- Unused
- In its original box with sufficient packaging materials
- In resalable condition
- Has not been installed or modified in any way
- Accompanied by a Return Merchandise Number (RMA#), issued by Niche Net Marketing.
If you have any questions or concerns about this process, please send an email to support@greenlightingworld.com, clearly stating the conditions of your return.
The following types of items and orders do not qualify for returns or refund:
- Light bulbs, parts, and shades; unless the error was the fault of Niche Net Marketing.
- Items not purchased from Niche Net Marketing.
- Custom orders or products built to order; unless found to be defective.
- Special purchases, such as: inventory sale items, custom quotes, special discounts, etc.
- Expedited shipping and charges for shipping to Alaska, Hawaii, and International.
Products Damaged During Shipment and Defective Products
After receiving your shipment, you have two weeks in which to inspect the product(s) and inform Niche Net Marketing of any manufacturing defects or damages that occurred prior to delivery. Niche Net Marketing will repair or replace the damaged or defective goods for no additional charge, but if return is desired, restocking fees will apply. No replacements or refunds will be issued in the event the customer fails to notify Niche Net Marketing of defective or damaged merchandise within two weeks of receipt.
International Shipments
Items that are returned from locations outside of the United States are subject to a 50% restocking fee. Any additional shipping costs incurred are non-refundable.
The Customer's Responsibilities when Returning Product
It is the customer's responsibility to pack products for return in the original box with sufficient packaging material, and marked with the issued RMA#. It is in the customer's best interest to insure the package. Items damaged due to improper packaging during return shipment will not be replaced or refunded.
Products that are Damaged During Return Shipment
If the product is damaged during shipment back to Niche Net Marketing, no refund or credit will be issued. Niche Net Marketing will inform the customer via email that the item(s) were received damaged, and the product will be held for up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct Niche Net Marketing concerning the disposition of the damaged product. If Niche Net Marketing has not received notification or response from the customer within 45 days, the item will be considered destroyed.
Refunds
The customer will be refunded (less applicable restocking fees) once the returned item has been received and inspected for damage. Please note that shipping charges are non-refundable unless the return is a result of Niche Net Marketing's error. Items returned will be issued a refund via the same method in which the item was purchased. Credit will be via check issued by Niche Net Marketing. Refunds via check are typically issued within 14 business days of final approval. Items returned without the proper RMA, or items returned to the wrong location may delay or completely cancel your refund. Please read your RMA instructions carefully to avoid refund delays.
Order Cancellations
Unshipped items can be cancelled provided that the item was not custom made or built to order. Some items, while they can be cancelled, involve a manufacturer's cancellation fee, for which the customer is liable.
|
